In order to provide customer satisfaction and to continue with quality service, we will verify your order via email before your order is shipped. It is required to respond to this email within 24 hours. If you fail to do so, your order will be shipped as originally placed.

Due to our 2-step verification process, refunds & exchanges will not be accepted, under any circumstance. Once confirmed, your order is FINAL.

Note: All pictures accurately depict actual texture of extensions. We only complete 2 step verification for hair extensions. All other purchases will be fulfilled as ordered. 

 Please be advised that due to Covid-19, there may be delays in processing your apparel orders, along with delays from The United States Postal Service, that are out of our control. All orders will be fulfilled and shipped within the earliest time available. After processing, the item is shipped 2-3 day delivery.